Resolving Pdf And Printing Errors With Quickbooks Desktop




Learn how to resolve issues related to printing, emailing and pdf problems with QuickBooks desktop. Here are four solutions to get rid of these issues.

Solution 1: Install the pdf and print repair tool

Update your QuickBooks to its latest version before start troubleshooting.

  • Download the QuickBooks print and pdf repair tool.
  • Once the tool downloaded, try the pdf file-related task that originally generated the error.

If this tool doesn’t fix your issue move forward to the next solutions

Solution 2: rest your temp folder permissions.

Step 1:

If the error occurs try to reboot your computer and then try again, if it still fails to try resting your temp folder permissions. Verify the folder permission to the temp folder by following the given below steps:

  • Open the RUN command.
  • Type %TEMP% and press enter.
  • Right-click on an empty area of the temp folder and choose properties.
  • Click on the Security tab.
  • Make sure that all the user names and groups showing on the security tab have full control.
  • After the permissions have been set to full control, try saving as pdf again within QuickBooks.

Step 2: Confirm if you can print to your XPS(only for save as pdf and email issues).

If you had saved as pdf and email issues you can have one more option. Now, verify if you can print to your XPS document writer. Quickbooks uses parts of the XPS document writer(Microsoft windows product) to save as the PDF.

  • Open your notepad.
  • Type anything on your notepad.
  • Go to the file and then print.
  • Select the XPS document writer and select a print.
  • Go to the save dialogue box and see if you can view the XPS document you have printed from notepad.

Things to remember

  • For testing, printing issues print to your actual printer instead of your XPS document writer and check if you can print successfully outside QuickBooks.
  • If you can not print to your actual printer outside of QuickBooks then you will need to contact your IT professional or Microsoft for help. Microsoft XPS Writer (or your printer drivers) isn’t an Intuit product.

Solution 3: verify to see if the reconcile window is off  of the screen

If your QuickBooks does not work after selecting reconcile from the banking menu, but PDF function is working, then the reconcile window is might be off of the screen.

  • Select the window menu and look in the list to see if your reconcile window is listed.
  • Select close all and start the reconciliation again

solution 4: Test, reinstall and adjust permissions for XPS Document Writer

Before you proceed with this solution consider the following points:

  • Intuit doesn’t support Microsoft applications and is not responsible for running these tools.
  • If you’re not able to perform these tasks, we recommend having an IT professional do this for you.
  • If you are reconciling the accounts when you experience this issue, get help from intuit.

Step 1: Test the XPS Document Writer by printing outside QuickBooks

  • Go to the File menu and select the print
  • Go to the window, and select Microsoft XPS document writer from the list of printers and click print.
  • Save the .XPS file on your computer’s desktop
  • Go to the desktop ad look for the .XPS file.
    • If you didn’t find the file there and you didn’t receive an error saying it, a security setting is maybe preventing you from printing the XPS document writer or maybe it is deleting the XPS file after its creation.
    • find out the XPS file there and open it. If the file does not open and an error occurs in opening it, or if the file does not display properly, then the XPS document writer will need to be reinstalled.
    • If QuickBooks arises an error when you are trying to print, or if the XPS document writer is not available then it needs to be reinstalled.

Step 2: Reinstall Microsoft XPS Document Writer

Step 2 involves two parts that are part a and part b.

Part A: To verify if the XPS services are enabled or not.

Part B: Reinstall the XPS document writer

Step 2 part A: Verify if the XPS services are enabled or not
  • Press window+E to Open the explorer window.
  • Go to the upper left and select tab.
  • Go to the system group, select uninstall or change a program.
  • Click on turn windows features on or off over the left.
  • Scroll down and verify both the XPS service and XPS viewer are enabled or not.
Things to remember:
  • If any of the XPS service and viewer or both are enabled, put a checkmark in both boxes and press ok. Now check if the issue is resolved or it’s still there.
  • If the isuue still occurs move forward to the next solution.
Step 2 Part B: Reinstall the XPS Document Writer in Windows

For Windows 8:

  • Move the mouse in the lower or upper right-hand corner and display the Start Screen.
  • Go to the Settings select Control Panel and choose  Devices and Printers.
  • Select the Microsoft XPS Document Writer icon and click remove the device.
  • Click Yes to confirm.
  • Go to the toolbar, select Add a printer, and choose to add a local printer or network print with manual settings.
  • Go to the Use an existing port: choose PORTPROMPT: (Local Port).
  • Click Next.
  • Go to the manufacturer list, select Microsoft, then Microsoft XPS Document Writer v4.
  • Click Next.
  • Choose Replace the current driver option and click Next.
  • Go to the Printer name field, take out the v4 so the name is Microsoft XPS Document Writer.
  • Select Finish (you may want to uncheck the box to make the XPS writer the default printer).

For Windows 7/Windows Vista:

  • Go to the Windows Start menu, choose Devices and Printers.
  • Select the Microsoft XPS Document Writer icon and click Remove device.
  • Click Yes to confirm.
  • Go to the toolbar, select Add a printer, and choose to add a local printer.
  • Choose the option Use an existing port.
  • Choose XPSPort: (Local Port) and click Next.
  • Go to the manufacturer list, choose Microsoft, then Microsoft XPS Document Writer v4.
  • Click Next.
  • Choose Replace the current driver option and click Next.

Step 3: Adjust Windows user permissions for the XPS Document Writer

If you are a windows user and you do not have the permission to print the XPS document writer, then QuickBooks will not be able to create the .XPS file that can be converted to a .pdf file. In this case, you need to log in with the admin right to change the permissions.

  • Open the printers control panel in windows.
  • Right-click on the Right-clickPS document writer and choose printer properties for windows 8 and properties for windows vista.
  • Select security.
  • Choose the Everyone user group.
  • If the everyone group is not in the list
    • Click the add button.
    • Enter everyone in the field.
    • Select check names.
    • Select ok
  • Go to Allow column, select print and click ok.
  • Now navigate to C:\Windows\System32\spool in Windows Explorer.
  • Select printers and choose properties
  • Select security.
  • Select edit.
  • Choose to add.
  • Type local service and click enter.
  • Ensure local service has full control then click ok.
  • Now open your QuickBooks and try to create a file.

Step 4: Edit security software settings

Ther can be some other reasons like setting in your system software like an anti-virus or McAfee firewall, which block the creation of the XPS file.

Verify the settings in your security software to make sure that. XPS files are not blocked and enabled.

We cannot provide support for issues like a number of available firewalls or anti-virus programs.

If you need further assistance with this issue check with your system or network administrator, the vendor from whom you purchased your anti-virus or firewall software, the software developer’s web site, or a local computer consultant.

Step 5: Install or repair MSXML 6.0

MSXML 6.0 is a Microsoft Windows component and is part of the system requirements for the XPS Document Writer.

For Windows 8:

Run System File Checker to repair MSXML 6.0, which is built-in Windows 8. System File Checker is a service provided by Microsoft to repair Windows system files.

  • Hover the mouse in the Upper or Lower right-hand corner and select the Magnifying Glass.
  • Type Command and then select the Command Prompt.
  • Select the option on the bottom bar to Run as administrator.
  • Now If you must be prompted for an administrator password, enter the password or click Allow.
  • Type in sfc/scannow.

For Windows 7 and Windows Vista:

Run the System File Checker to repair MSXML 6.0, which is built into Windows 7. System File Checker is a service provided by Microsoft to repair Windows system files.

  • Click on the Windows Start.
  • select to all programs, then choose Accessories.
  • Select Command Prompt and choose Run as Administrator.
  • If you are prompted for an administrator password, enter the password or click Allow.
  • Type in sfc/scannow.

Step 6: Create a new template for your form

You may see an issue if your template for your form is damaged.

Create a new template for your form:

  • Create a new template for your form. Get more help with creating new templates.
  • Change the template on your transaction.
  • Create your .pdf.

Step 7: Bypass the print spooler (for Terminal Services only)

  • Open the Printers Control Panel in Windows.
  • Right-click the Microsoft XPS Document Writer and choose Printer properties for Windows 7 & 8 and choose Properties for Windows Vista.
  • Go to the Advanced tab and choose Print Directly to Printer.
  • Click OK to save your changes and close the Printer Properties.

Conclusion

These are the four solutions to get rid of printing and pdf issues. I hope now you can remove this error and work on your QuickBooks desktop easily. If you are still facing any error you can contact wizxpert QuickBooks error support.






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