QuickBooks has stopped working, won’t open or QuickBooks is not responding

QuickBooks has stopped working, won’t open or QuickBooks is not responding

QuickBooks has stopped working, won’t open or QuickBooks is not responding or freezing

This type of Error is such a typical issue. QuickBooks has stopped working or not responding error messages display on screen when user try to open QuickBooks Desktop. Here we will tell you how to resolve this type of issues. If you are not satisfied with these solutions, you can contact our QuickBooks Error Support team.

Causes of this error are:

Resolve QuickBooks Not Responding Error

QuickBooks not responding or QuickBooks not working is a common issue. Just follow given steps and resolve your QuickBooks software error.

  • Restart your personal device (Desktop/PC)
  • Open QuickBooks Accounting Software

Use shortcut Keys for opening the QuickBooks Software

  • Click on Start >> All programs >>> Right click on QuickBooks
  • Press Ctrl Key and then open QuickBooks software

Solution 1: Restart your system

  • Before performing any steps, reboot/restart your computer.
  • Now, try to open QuickBooks file again and check whether the error is gone or it’s still the same.

*In case the error still exists, try disabling your antivirus program temporarily. (Refer to your antivirus programs help menu or take assistance of a qualified IT professional)

Solution 2: Download and run QuickBooks Component Repair Tool

Solution 3: Rename/Delete QBWUSER.INI file

Renaming/Deleting QBWUSER.INI file will erase all the information stored within your list of previously opened company files.

 Press Windows + E key simultaneously on your keyboard, to open the Computer window.

  • Under the “Organize” tab on the top left select >> Folder and search options.
  • Select the ‘View’ tab.
  • In the Advanced Settings >> Hidden files and folders >> Show hidden files and folders, and then click on Ok.
  • Go to My Computer >> C: drive >> C:\Documents and Settings\[Your user name]\Local Settings\Application Data\Intuit\QuickBooks [year]
  • Right click the QBWUSER>INI file and Click Delete/Rename

* QuickBooks Automatically creates a new QBWUSER.INI file.

Solution 4: Uninstall and Re-install using a clean install

This will get you the latest QuickBooks update. Hence, resolving all your issues.

Solution 5:  Open the company file from a different folder location (If other files or sample file do open)

Sometimes, the folder where you keep your company files can change/become corrupted. This is a system issue. Consult a qualified IT professional if the following steps still not resolve your issue.

  • Press Windows + E on your keyboard in order to open the Computer window.
  • Search for the data file, which will has a .qbw file extension (e.g. mycompanyfile.qbw). While searching for a file that is located on a network server, browse to the network drive on which the data file is located (for example X:\QBdata).
  • After finding your company file, right-click on it and select Copy.
  • Navigate to your C: Drive and Make a new folder here.
  • Name that as folder QBTEST.
  • Open the new QBTEST folder and Paste the company file there.
  • Now, Open QuickBooks while holding the CTRL key simultaneously
  • Select Open or Restore an Existing Company and go through the C:\QBTEST folder that you created.
  • Open the company file that you copied in the QBTEST folder.

We hope that the above solution could help you to resolve the issue.If you have queries contact QuickBooks Customer Support Phone Number +1 855 441 4417. We are always ready to help QB user.



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