Fix QuickBooks Abort Error (Connection Has Been Lost Issue)

QuickBooks is aborting repeatedly, and losing its connection? And are you worried about its solution? Don’t worry, we will help you to get back the QuickBooks as before it was. Here in this article, we will discuss, what does it mean, why the QuickBooks connection has been lost message is showing, and what are the solutions to fix it. During that time, you can contact the experts through the toll-free number +1-844-405-0904 for instant QuickBooks error support.

What is QuickBooks Abort Error?

QuickBooks Abort Error

Sometimes QuickBooks is unable to save changes and creates obstacles in accessing the company files. During this process, the QBWUSER.ini file got damaged. And shows the abort message “The connection to the company file has been lost. QuickBooks must close immediately. Any unsaved data will need to be re-entered”. QuickBooks asks to abort the running process and restart QuickBooks to continue.

Why QuickBooks is Aborting

QuickBooks unexpectedly stops with the abort error. It can occur due to various reasons. Here’s a list of the main root causes for abort error. Have a look;

Why does QuickBooks Abort error occur
  • If the QBWUSER.INI file is damaged or missed, it displays the abort error.
  • A corrupted hard drive creates a storage issue and stops you to save changes in QuickBooks.
  • Pending update of QuickBooks for the latest version or damage in Windows operating system.
  • When firewall and antivirus installed in your system clash with QuickBooks, it displays the abort error. 
  • When Multiple computers host the QuickBooks company file.
  • If Sleep or hibernation mode is turned on while the system is saving the company file. Interruption in saving the file can cause abort error.
  • If you are logged in as a guest account, you don’t have administrative rights. This arises abort error.
  • The program file getting damaged.

Signs, Shown By QuickBooks Abort Error

Abort error shows some symptoms while working with QuickBooks. Here are some symptoms listed below;

  • Your QuickBooks software shows the error while opening, or shut down frequently with unrecoverable QuickBooks error.
  • Your system is randomly crashing.
  • Suddenly QuickBooks stops working and an abort message shows on the screen.
  • Specially in Windows 8, QuickBooks desktop gets terminated out.
  • QuickBooks freezes and close all the programs.

How to Fix QuickBooks Abort Error

Before resolving the error you need to make sure about two things. You should check your network connection to the data file from the server and check the hosting status of QuickBooks on your computer is correct in a multi-user environment.

For resolving follow the steps below.

  • Go to QuickBooks application and move to the File tab.
  • Click on the Utilities tab.
  • Now, choose Stop Hosting Multi-user Access.

It is necessary to configure Windows Firewall to work well with QuickBooks Desktop. Because Firewall can block the network access as well as block access to many QuickBooks programs or files.

This Configuration has to be done on the host computers as well as on the server computer.

  • Open the company data file in multi-user mode.
  • Check if the checkmark in the box labeled “Open file in multi-user mode” and “multi-user network issues” are enabled, you can run the QuickBooks File Doctor Tool.

Note: Make sure that QuickBooks Desktop has been updated to the latest release and the windows regional settings have to be set to United States locale. It’s very important that usages regional settings are correct.

Let’s explain some ways to resolve this error. Follow the steps to fix the abort error.

Solution 1: Download QuickBooks Diagnostic Tool

Download and install the QuickBooks Diagnostic Tool. This tool examines and highlights damaged Windows elements and also helps to fixes problems.

  • Download the QuickBooks Diagnostic Tool From the intuit official website.
  • Save the tool in the location where you want.
  • After completion of downloading process, open it.
  • Proceed by agreeing the Terms and Conditions.
  • Once the process completed, restart the system.

Solution 2: Disable Antivirus Application 

Antivirus software is intended to tackle the security threats to your system and also, involuntarily they sometimes block some programs from running on your system. Follow the steps to disable antivirus and another security program.

  • Restart your system.
  • Go to the Control Panel and disable your antivirus. 
  • Open QuickBooks and check if the issue still persists.

Solution 3: Rename QBWUSER.ini file

Damaged or missed QBWUSER.ini file arise the abort error. This issue can easily fix by renaming the file. Follow the instructions to do so.

  • Open Windows File Explorer and go to the C Drive.
  • Go to the path- User > Your user name > App data > Local > Intuit > QuickBooks(year).
  • Right-click on QBWUSER.ini and select Rename.
  • Add .old at the end of the file name and hit Enter.
  • Rename the EntitlementDataStore.ecml file from the same folder.
  • Try to open any file. If the other file opens properly and you still can not open your company file, copy that file to a separate folder and try opening it from there.

Solution 4: Restore QuickBooks from Backup

If all of the above steps fail for you, restore QuickBooks from your system’s backup. Create an administrator user for your Windows. This will help you to fix the abort error. Check if the error still persists, move to the next way to resolve it. 

Solution 5: Install QuickBooks File Doctor Tool

The abort error can be fixed by installing QuickBooks File Doctor Tool. Follow the given procedure to install it properly.

  • Download the QuickBooks File Doctor Tool and save it on your system.
  • Open the saved file and install it.
  • After launching the tool, if it shows No error detected then files are in good condition.
  • If it shows Error detected, repair the file and restore backup.

Solution 6: Repair QuickBooks

Repairing QuickBooks is another way to fix abort errors. Follow the steps to repair QuickBooks.

  • Close The QuickBooks application and other programs.
  • Open the Task Manager of your system.
  • Select the programs related with QuickBooks.
  • Click on the End Task. At the end, run the Repair QuickBooks.

Hope these solutions will be helpful to you, but if you still need any technical assistance then feel free to call us on our toll-free+1-844-405-0904 and get instant help from our expert team of certified QuickBooks ProAdvisor.

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