How To Fix Error PS077 or PS032 (QuickBooks Payroll Update Error)

Looking for a solution to fix error PS077 or PS032, QuickBooks payroll update error? Don’t worry, we are here with a complete solution to serve you hassle-free service. Error PS077 or Error PS032 occurs when downloading payroll updates in QuickBooks. But don’t worry, because here in this article we are discussing the solution to these particular errors. You can also get help from our QuickBooks Customer support to save your time and effort, contact our Quickbooks ProAdvisor toll-free: +1-844-405-0904

Reasons Why This Error Occurs

  • It may occur you are not registered in the QuickBooks software.
  • The QuickBooks company files may be corrupt or damaged.
  • There is a possibility that the billing info is not entered correctly which is one of the main reasons behind this error.
  • In case the billing information is inaccurate or out of date
  • If QuickBooks is unable to read the information registered for the software.
  • There is a chance that QB Payroll or some of its components have corrupted tax table files.
  • It’s possible that you never registered for your QuickBooks program.

Symptoms of QuickBooks Error PS077

There are the following symptoms of QuickBooks update error PS077 –

  • Users are not able to download payroll updates.
  • The tax table is not updated or fails to update.
  • The Error QuickBooks error PS077 message pops up on the computer screen of the user
  • When this error arises, QuickBooks stops working or hangs itself.
  • This error lets the computer operate slowly.

Solutions To Fix Error PS077 Or Error PS032

Use these following steps and remember that you may not need to complete all things to fix the Query.

QuickBooks PS077 error
  • Always make sure that you have to register in QuickBooks Desktop software.
  • Make sure that your QuickBooks Desktop software version has the latest updates.
  • Remember that your billing information is updated and correct.
  • You have to run for the repair of your QuickBooks Desktop software. (Make sure you are not gonna be updating your data file that is still available in the Accountant’s copy.)
  • Turn off your User Account Control (UAC) if you are using Windows Vista, 7 or 8. And try to update the application with the UAC disabled.
  • Take note of your QuickBooks license number, this is the next step you will do.
    1. Press F2, In QuickBooks Home.
    2. Take note of the Licence Number.
    3. To close the Product Information window, click OK.
  • Make sure that you have only one QuickBooks Desktop Installation.

You may have two versions of QuickBooks Desktop installed, if you are using a system with a server, the First one is the QuickBooks Desktop database server and the other one is QuickBooks Desktop.

Points to consider before resolving error ps077 pr error ps077

  • Before use, the users must confirm the QuickBooks Payroll subscription first.
  • Additionally, the user must upgrade the QuickBooks desktop application to the latest release.
  • Users should also check that the billing information they have entered into their payroll account is accurate.
  • The user must make sure that there is only one QuickBooks application installed on the system.
  • Users should ensure that they have a backup of the QuickBooks company file.

If you have only one version of QuickBooks Desktop installed, no need to complete these steps.

  1. First, make a backup of your QuickBooks company file.
  2. Close all the applications, if open.
  3. Open the Run Window.

Windows 8:

Go to under the Window System section, open the Start screen, and right-click on the background to All Apps. Now select Run.

Windows 7 and XP:

Click on the Windows Start button and then select Run.

Windows 7:

If you are not logged in with Admin rights, click Start > All Programs > Accessories > Run.

Windows Vista:

Click on the Vista logo (Start button). In the start search field, enter Run.

  1. Enter the control in the open field and click OK. Now the Control Panel window is open.
  2. To Add or Remove Programs in Windows Vista, go to Programs and Features and Double-click on it.
  3. For a review of the list of QuickBooks Desktop programs if you have multiple versions, go under the sections in the list of the currently installed program. But You Don’t Need to continue if you have only one version of QuickBooks Desktop installed. If you confirm that you have multiple versions, select the QuickBooks Desktop program that you want to uninstall Rom on your computer. And then click on the Change/Remove (Uninstall/Change, in Windows Vista). The QuickBooks Desktop Installation of Wizard opens.
  4. Click on the Next button.
  5. Select Remove, and click on the Next button.
    • To complete the update, the error message should include an option to go online. To retrieve the update click on the Yes to go online, if prompted.
    • Error PS032 might have the option to only click on the OK button to go online.  Clicking on the OK button runs the download automatically again, and it may display the same error message.
    • Close the QuickBooks on all the computers, if your data files are available on the server. Run the Payroll update from the server. If the update succeeds on the server, then you will also need to install all the other versions of QuickBooks (supported on QuickBooks Enterprise Solutions only- unless you have the terminal server).

If you have only one version of QuickBooks installed:

Install a clean version of QuickBooks to perform well in Selective Startup.

  • If you have multiple versions of QuickBooks Desktop installed.
    • Remove all the additional installations.
    • Reset your QuickBooks update.
  • Download the latest payroll tax tables.
  • Re-sort the lists, then use the Verify Data/Rebuild Data process. (Rebuild the Data only if necessary).
  • Perform a Clean Uninstall/Re-install in Selective Startup.

Various methods to solve QuickBooks error PS077 or PS032: While Updating or Downloading Payroll

Method 1: Turn off UAC

If you are using Windows 7 or 8, you need to disable the User account control (UAC) before updating.

change user account control setting

Method 2: Verify QuickBooks License

  • First, you need to log in to your Intuit account.
  • After that, verify the QuickBooks License.
  • Now verify whether you have the recent update installed in your system or not.
  • Next move to the Payroll service account information and check the details like billing information dates.
  • After that Click on the file.
  • Then click on Utilities.
  • In the next step, you need to create or check your QuickBooks data.
  • In case, Windows 7 or 8 is installed on your system then you should disable the UAC temporarily.
  • After doing this you need to download the QuickBooks payroll updates again.
  • Then check if the issue is resolved or not.

Method 3: If Multiple Versions of QuickBooks Desktop Installed

  • In the first step, you need to remove all the additional installations.
  • Next, reset the update for QuickBooks.
  • Now, Download all of the most recent payroll tax tables.
  • Then sort the list.
  • After that tap on Verify data/ Rebuild data.
  • If you believe that rebuilding the data is necessary, click the Verify Data/Rebuild Data process.
  • Lastly, select Selective Startup and perform a clean uninstall/reinstall.

Method 4: Change the CPS folder name

  • First, users need to open the file explorer, for this press Windows + E from the keyboard.
  • Now, you have to go to the local disk C.
  • Then next user should open the program files folder.
  • After that, open the QuickBooks desktop folder that matches your version.
  • Then open the component and open the payroll folder.
  • Go to the CPS folder and right-click on it.
  • Next, go for the rename folder option.
  • Rename it enter CPSOLD, and press the enter button.
  • After that, open the QuickBooks Desktop after making a new CPS folder.
  • Then next, download the latest payroll tax table update.

Method 5: Rename QBWUSER.ini and EntitlementDataStore.ecml files

  • First, you need to locate the QBWUSER.ini and open it.
  • Now you have to right-click on it and proceed to rename.
  • Rename it by adding .old to the end of the existing file name.
  • Next, rename the EntitlementDataStore.ecml.
  • Now you have to access the company file by opening the QuickBooks software.
  • Then make a duplicate copy of the file and save it to the system local folder.
  • After doing the above steps, go to the folder and open the file.
  • Now finally check whether the files are open without any error

Hope this will help you to get over with this Error PS077 Or Error PS032. If you are not satisfied with this, you can call us at our toll-free QuickBooks Error support number +1-844-405-0904 to get instant support for all your QuickBooks-related problems all over the USA.

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