Getting -6000,-78 error while opening QuickBooks company files is very unfortunate. The first thing you should do is to restart Quickbooks with increased permission. Most of the time, the error is resolved after the restart and there are not any further action needed.
After reading this article, if you still unable to fix this error or you need any further information, you can talk to our QuickBooks help desk at +1-855-441-4417 toll-free.
How to Resolved -6000,-78 error while opening QuickBooks Company Files.
Causes of error 6000-78
- Instead of a network or local drive, the company file is located on an external storage
- Incorrect folder permissions of the folder which has the company file inside it
- The company file is being opened by QuickBooks by referencing a mapped drive
Note: If you are saved your company file in external drive kindly save your company file in local drive.
Follow the steps to resolve QuickBooks Error -6000,-78
Solution1: Download and run QuickBooks File Doctor
While QuickBooks is a great software for businesses, it’s also prone to errors. So that’s why Intuit has provided a separate utility tool called QuickBooks File Doctor to repair files and get rid of the errors but the utility is very basic and it can’t really get rid of all the errors.
That is why the primary factor that a user has to do is understand why QuickBooks is actually throwing the error. We have compiled together both reasons & solutions for the most common error which is thrown in QuickBooks – Error Code 6000,-78.
Solution2: Rename .TLG file and.ND file:
.TLG and.ND are configuration files that allow QuickBooks Desktop to access the company file(s) in a network or in multi-user mode.
The Corrupted and damaged.ND or.TLG files can cause errors when opening QuickBooks Desktop. By Renaming these files does not cause any data loss since these are automatically recreated when you open the company file or scan the company files using QuickBooks Database Server Manager.
To rename your File Follow the steps:
² Open the folder that contains your company file.
² Find the files with the same filename as your company file but with extensions.ND and.TLG.
Example: company_file.qbw.nd, company_file.qbw.tlg
² Right Click .nd/.tlg file and select Rename. Add the word “.old” after the file extension and press enter.
Example: company_file.qbw.nd.OLD, company_file.qbw.tlg.OLD
Solution3: Copy the QuickBooks file on a desktop:
If you have the problem while the location of your company file then you resolved by copying the file on the desktop and opening it. If the file opens while it is saved on the desktop, it means the location is probably damaged or it is “too deep”, it exceeded the file system path limitation. If the file still did not open after changing its location, it is possible the file is damaged.
- Open the folder that contains your company file.
- Find the file with the extension of.QBW.
- Right-click on the file then select Copy.
- Go to desktop, Right-click on the desktop and then select Paste.
- While holding down the Ctrl key, open QuickBooks so you are directed to the No Company Open window.
- Click Open or restore an existing company. Navigate to the desktop, find the company file you copied and open.
- If you are still getting the same error, please proceed to Solution 4.
Solution4: Turn Off UAC(User Account Control):
User Account Control (UAC) improves security for all users. The main goal of UAC is to protect the computer and reduce the exposure and attack surface of the operating system by basically starting with all users running in standard mode.
An administrator can run most applications, components, and processes with a limited privilege but have the ability to elevate or increase the privilege for specific administrative related tasks and application functions. This added permission processes also prevents malicious software from running unnoticed on your system.
While turning User Account Control off may be necessary when troubleshooting QuickBooks Desktop issues, it is highly recommended that you turn it back on to prevent security risks on your computer.
Read More: Use User Account Control in Windows.
Solution5: Use ADR to Restore Your company file:
If your Company file is damaged you can be resolved this issue by using Recover lost data with QuickBooks Auto Data Recovery.
If you have any problem while resolving the error you can call our QuickBooks error support number +1844-441-4417.