How to Fix QuickBooks Keeps Crashing Issue in Windows

QuickBooks keeps crashing! and you are not able to run QuickBooks without any hassle? Let us tell you, in this article, we will guide you to get rid of this crashing, and freezing issue, and will discuss the reasons behind the error. In the meantime, you can contact us at +1-844-405-0904 if you want information regarding the related issue.

Why Does QuickBooks Keeps Crashing

In 2023 after updating QuickBooks to the new release version but still you found QuickBooks keeps crashing error even after updating and opening then there may be several reasons like corrupted files or may be damaged installation. When there is a problem with the company or installation file, QuickBooks Desktop usually crashes, and freezes. There are a number of reasons that triggered this issue so it may be difficult to locate the root sometimes. It may also be caused due to the damaged folder, where the company files are saved.

Reasons behind Quickbooks crashing errors when opening

If you want to know the reasons why QuickBooks keeps crashing when opening company files even after updating then you can see the details given below.

Problems with QBWUSERS.INI File: This is an important file that stores initializing information and determines how QuickBooks loads and behaves. So if this file goes missing or gets damaged then you face the QuickBooks keeps error message.

Hard-drive issue: If your hard drive fails or may corrupt then it affects the QuickBooks files and cause the QuickBooks to keep crashing error.

Installation Interference: Most of the customers are unaware that the QuickBooks Desktop installation files are incomplete or installed incorrectly. This problem occurs due to network problems or other installation interference then which can cause a crashing error.

Outdated Quickbooks: QuickBooks will frequently crash if you are using an old or outdated version of the software, among other issues. It’s because due to the old version, it runs into more issues and has fewer features and tools to fix them.

Third-party software interruptions: It is feasible for third-party applications to interfere with the QuickBooks application’s functionality. Access might be blocked by even antivirus software, which is why QuickBooks 2023 keeps crashing.

Incorrect company file name: However, there is less possibility of crashing Quickbooks due to these problems but there is still a chance that it causes the crash error. The program may initially perform poorly and then fail if the company file name is too long or contains special characters that do not comply with the compatibility rules.

Missing MS Office Components: If the Microsoft Office components are missing from your system, QuickBooks may keep crashing. These are necessary for running QB; their unintentional loss, deletion, or damage might impair QB’s functionality.

Directory File Problems: You will get the QuickBooks keeps crashing error if the directory file becomes faulty. It may be simple for you to implement the numerous troubleshooting techniques, we have outlined below if you find one or more of these issues on your machine. If you’re unsure as to why QuickBooks Desktop keeps crashing or if you’re unsure of how to identify this error, keep reading for the symptoms.

Malware attacks: If your system is infected by a virus or malware then this may cause a Quickbooks crash error because the virus harmed your company file.

How to Fix Crashing Issues in QuickBooks

Here are the simple solutions discussed to be followed to solve the crashing problem of QuickBooks. Before going to the solutions, create a backup of your company file, so that you can recover your file detail easily if there will be any hassle with the company file during the procedure.

Here is the procedure to create a company backup file;

  • Open QuickBooks.
  • Go to File > Back Up Company > Create Local Backup.
  • Now follow the onscreen instructions to create a company file backup.

Now you can go for the solutions;

Solution 1: Suppress QuickBooks Desktop

It is possible that you won’t be able to open or log in to QuickBooks Desktop. To update the software, turn off QuickBooks Desktop.

  • Double-click the QuickBooks Desktop icon while holding down the Ctrl+Shift keys on the keyboard.
  • Wait until QuickBooks is open on your computer before releasing the Ctrl+Shift keys. It will open a window that says “No Company Open.”

Solution 2: Update QuickBooks Desktop

Sometimes, QuickBooks needs the new update to work in a better way. So make sure that the QuickBooks Desktop is in the latest version. If not, then update QuickBooks Desktop by following the below procedure;

  • Go to Help > Update QuickBooks Desktop.
  • Then click on Update Now in the top right corner.
  •  Make a check on Reset Update then click Get Updates.
  • Once the Update is complete, close QuickBooks.

Solution 3: Download and Run Quick Fix My Program

You can also run the ‘Quick Fix My Program’ to troubleshoot the issue;

  • Download and Install QuickBooks Tool Hub.
  • After the program has been installed completely, go to the Program Problems tab and select the Quick Fix my Program option.
  • It may take some time to complete the task.
  • Reopen QuickBooks Desktop once it is finished.

Solution 4: Repair QuickBooks Desktop

Follow the procedure to repair the QuickBooks Desktop;

  • To open the Run command Type Control, press the Windows+R keys together and click on the ‘OK’ option.
  • Choose ‘Program > Features and Programs.
  • Select QuickBooks Desktop from the drop-down menu and click Uninstall. If prompted, select Yes.
  • Next should be selected.
  • Select Repair and then click Next.
  • Select Repair.
  • If a Files in Use window appears, select Automatically close and restart applications and click OK.
  • Repairing QuickBooks may take some time.
  • When the repair process is finished, click Finish.

Solution 5: Download and Run QuickBooks File Doctor

If still the QuickBooks continuously crashes then you can run the tool hub and can fix the company file issues easily.

  • Press CTRL+J to go to your downloads after downloading QuickBooks Tool Hub.
  • Click QuickBooksToolsHub.exe from your downloads list.
  • To allow this app to make changes, select Yes.
  • Now click Next to install it, and then Yes to accept the license agreement once more.
  • After that, click Next, and then Install. When the installation is finished, click Finish.
  • Open QuickBooks Tool Hub now.
  • Run QuickBooks File Doctor from the Company File Issues tab.
  • Select the company file by clicking Browse.
  • Select Examine your network and file systems.
  • Continue by pressing the Enter key.
  • Click Next after entering the QuickBooks Admin password.

Now the scan begins; depending on the size of the company’s files, this may take some time. Your problem will be resolved once the scan is completed. If not, please continue with the steps below.

Solution 6: Copy the Company Files to the Desktop

Begin with copying your company files to your Desktop;

  • Go to New > Folder by right-clicking on the desktop screen.
  • Now go to the current location of your company’s files.
  • Copy (Ctrl+C) the company file by right-clicking on it.
  • Then, right-click in your New Folder and select Paste (Ctrl+V).
  • Now press and hold the Ctrl key, making sure not to let go until the screen shows No Company Open Window.
  • Select Open or Restore an Existing Company from the drop-down menu.
  • Select click Next after opening a company file.
  • Go to the desktop file you copied to a new folder and open it.

Solution 7: Run QuickBooks Database Server Manager

Run the QuickBooks database server manager, by following the below procedure;

  • Press CTRL+J to go to your downloads after downloading QuickBooks Tools Hub.
  • Click QuickBooksToolsHub.exe from your downloads list.
  • To allow this app to make changes, select Yes.
  • Now click Next to install it, and then Yes to accept the license agreement once more.
  • After that, click Next, and then Install.
  • When the installation is finished, click Finish.
  • Open QuickBooks Tool Hub now. 
  • Select QuickBooks Database Server Manager from the Network Issues tab.

Solution 8: Update Windows

Check that, is there any problem with Windows or not. For satisfaction, you can update the Windows.

  • Make right-click on the ‘Start‘ button.
  • And go for the ‘Settings’ option.
  • Choose ‘Update and Security’.
  • And then click on the ‘Check for Updates‘ option.

Solution 9: Uninstall and Reinstall QuickBooks

You may also need to uninstall and reinstall QuickBooks if the above steps won’t fix the problem. 

All of the above solutions are based on the reason for the crashing, and freezing issues in QuickBooks. Hopefully, now you can solve the crashing issue easily. If the problem still persists you can seek assistance from our certified QuickBooks experts by dialing our toll-free number +1-844-405-0904. 

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