How to Fix Quicken Connectivity Problems? (Detailed Solution)

Quicken connectivity problems typically occur when Quicken is unable to establish an Internet connection. You may receive some specific codes when a connectivity problem occurs in Quicken. Go through the complete article to get your solution for this issue. If you need any suggestion or help contact us toll-free: +1-855-525-4247

If you are receiving one of the following error codes while using Quicken, you may have problems with Quicken connectivity:

  1. OL-295
  2. OL-296
  3. OL-297

The above errors do not indicate that the PC has lost an internet connection. This simply means that Quicken is unable to establish an internet connection.

Here, we are going to discuss how to handle Quicken connectivity problems or connectivity troubleshooting. You can also call our Quicken support team to get instant help and save your time and effort. So without delaying more, let’s begin;

Here the system setting or certain conditions will prevent Quicken from successfully connecting to these online services.

Following are the two main problems that can prevent Quicken from accessing the Internet:

You’ll encounter that your web browser cannot establish a secure connection. 

  • As you know that your computer has security and privacy programs, such as firewalls and pop-up blockers that are not configured correctly.
  •  It gives a slow and unstable internet connection.

Check your connection speed

  • For this, you need to conduct an internet connection speed test through Google.
quicken connectivity

  • And the download speed of Quicken should be at least 25Mbps to run it properly.

Configuring security and privacy programs

Just make sure you are able to establish a secure connection

Initially, you need to verify that you can connect to secure websites. And you can perform this easily by visiting the financial institution’s website and logging in. In case you are unable to access the website then there may be a temporary issue with the website or some system settings are blocking access to secure sites.


The best thing about the firewall is that it enables the users to control which of the programs on your computer can access the internet and what content you can view online. Firewalls are one of the essential security tools. But in case if they are not configured correctly then they can prevent Quicken from accessing the Internet.

Pop-up blocker

You will find that pop-up blockers can interfere with online account services in Quicken. Though several error messages are possible “User Canceled Session” or “Action Canceled” are the two most common ones. In case you find a pop-up blocker that is installed on your system then try turning it off,  and after that try downloading transactions again. And if you can download transactions then Quicken recommends that you configure your pop-up blocker to allow pop-up windows on our financial institution’s website. You can refer to the manufacturer’s instructions for the pop-up blocker software.

Point to remember: In case you are unable to use connected services and receive a message stating it is due to folder access, just follow the steps and make sure the Controlled folder access is set to off.

Adware and spyware can interfere with online account services.

Information about adware and spyware protection

Adware programs give you the facility to track your internet usage and provide pop-up ads based on the things you look at on the Internet. Adware is only installed on your system and that too with your consent.

Spyware programs keep track of your Internet usage, but this is without your consent. There might be chances that Spyware would attempt to capture your personal information and send it to a third party without your proper consent or knowledge. And, if you want to remove Adware and Spyware programs from your system then there are many third-party programs that are available to help you to identify and remove them.

Internet browser privacy and security settings

Moreover, many financial institutions use cookies during online banking sessions.

Well, there might be many reasons you have trouble with online account services, it can be changing your privacy settings to handle cookies differently or changing your security settings to block cookies. Keep trying to restore the default settings recommended by Microsoft.

To restore default privacy settings:
  • At first, click the Start button and select the Control Panel. However, in Windows, the control panel is present in the Windows System folder in the Start menu.
  • Next, you need to select Network and Internet then Internet Options.
  • After that on the Security tab, click on the Internet icon at the top.
  • Again click Default Level. Keep the default setting as the medium. The Default Level button is unavailable if the Medium is already selected.
  • And finally, click OK to apply the changes and close the window.

But if in case you don’t want to restore the default settings then you can contact your financial institution regarding your minimum security and privacy settings. In order to online account services with Quicken, manually change the settings in order to meet their requirements. One thing you should keep in mind is that different financial institutions have different requirements for security and privacy settings.

Note: Keep in mind that privacy or cookie management programs can override Internet settings.

Solutions For Quicken Connectivity Problem

Solution 1: Check for a Specific Error Number

  • First, go to the one-step update summary, and look for the specific number.
  • Later, go to the search bar, and look for the error number.

Solution 2: Verify the Connectivity

You need to check the speed of the internet. It should be more than 25Mbps to run accordingly.

Solution 3: Configure Privacy and Security Programs

  • Check whether you are able to build a secure connection or not – If you are not able to access the financial institution’s website then there can be some temporary issues.
  • Configure the firewall settings so that you will not limit to access the internet in Quicken.
  • Turn off the Pop-up blocker and then try to download the transactions

Solution 4: Remove Adware and Spyware Programs

Adware and spyware programs help you monitor Internet usage. In addition, spyware possibly attempts to capture your personal information and transfer it to a third party without your permission. Adware and spyware may restrict connectivity.

Solution 5: Restore the Default Settings

  • Firstly, go to Start and click on the Control Panel. However, you will find the control panel in the Windows system folder.
  • Now, under the internet option, go to the Network and the Internet.
  • Open the Security tab, and click on the internet icon.
  • Click on the Default level and save the default setting as the default level button is not available if you have already saved the default settings as Medium.


We have discussed all the connectivity troubleshooting and if you need any kind of further assistance then you can contact our Support Team on toll-free number +1-855-525-4247

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