How To Fix 3000 Status Code Errors In QuickBooks Desktop Point of Sale

Want to fix 3000 status code error in QuickBooks Desktop point of sale? Don’t worry, the article is here to aid you with solutions that effectively resolve it.3000 Status code errors occur while the financial exchange between QuickBooks Desktop Point of Sale and QuickBooks Desktop. So here we will discuss the various solutions to fix 3000 status code errors in QuickBooks Desktop Point of Sale. This error occurs with a different error message, so have a look at all error messages of 3000 Status Code, and then go to the solution accordingly, which error you received. Still facing the issue contact us: +1-818-295-3510

The different error messages are as follows.

  • Employee Hours Status code: 3000; Status message: The given object ID in the field “list id”: is invalid
  • Status code: 3000; Status message: The given object ID in the field “list id”: is invalid
  • Error Status code 3100: Status message: the name “#######” of the list element is already in use.
  • Status code 3140 or 3120: The specified account is invalid or of the wrong type
  • Status code 3140: There is an invalid reference to QuickBooks AR/AP Account “###### – #########” in the Receipt or Bill
  • Status code 3140: Status Message: There is an invalid reference to QuickBooks Account “###### – #########” in the item Non – Inventory. QuickBooks error message: The expense account is invalid
  • Status code: 3412, Status message: Customer has an overdue transaction
  • Status code 3170: There was an error when trying to modify a vendor/customer list element.
  • Status code: 3180 Status message: There was an error when saving an Employees list, element “Employee, Name”
  • Status code 3180: There was a problem with saving the General Journal Transaction.
  • Status code 3180: …QuickBooks error message: A/P (or A/R) detail line must have a vendor.
  • Status code 3180: QuickBooks error message: The posting account is invalid.
  • Status code 3180: Status message: There was an error when saving a Sales Receipt
  • Status code 3180: Status message: Sales tax detail line must have a vendor
  • Status code 3260: Status message: Insufficient permission level to perform this action
  • 140109: Account lookup error: “Accounts Receivable/Accounts Payable” when running Financial Exchange.
  • Status code 510 when running Financial Exchange.

Table of Contents

Solutions To Fix 3000 Status Code Errors In QuickBooks Desktop Point of Sale

It is necessary to create a backup of your QuickBooks Point of Sale file and QuickBooks Desktop file before you perform the steps.

Error Message 1- Employee Hours Status code: 3000; Status message: The given object ID in the field “list id”: is invalid

You got this error message when the employee is inactive or the track data is not set up in QuickBooks Desktop

How To Fix

Set up track data time in QuickBooks Financial
  • First, click on Employees, and next go to the Employee Center.
  • Now, go to the activity log and look for the designated employee on the list.
  • When you found your employee name in the list then right-click the employee name, and click on Edit employee.
  • Click on the Payroll Info tab.
  • Review the Use time data for creating paychecks box, and next click on OK.
Set up an inactive employee
  • First, click on Employees, and next go to the Employee Center.
  • Next, go to the Employees column, and click on All Employees from the drop-down list.
  • Now, go to the activity log and look for the designated employee on the list.
  • When you found your employee name in the list then right-click the employee name, and click on Make Employee Active.

Status code: 3000; Status message: The given object ID in the field “list id”: is invalid

This error occurs when QuickBooks Financial has an outdated patch. To fix this error, check out the below steps.

  • First, go to your downloads and updates center.
  • Now, look for the version of your QuickBooks.
  • Click on Get Latest Update.

Error Status code 3100: Status message: the name “#######” of the list element is already in use

This error occurs when a customer or vendor is corrupted or duplicated from both QuickBooks Point of Sale or QuickBooks Desktop. To fix this error, check out the below steps.

Important: Before performing the below steps, you need to create a backup copy of your company files and also make sure to switch to the single-user mode in your QuickBooks Desktop.

Solution 1: Find the duplicate names

In QuickBooks Desktop, 
  1. Click on the Customers (Vendors) menu, and next, click on the Customer (Vendor) Center.
  2. Look for the name that is shown in the error.
  3. Review for any duplicates
In QuickBooks POS
  1. First, go to the Customers (Purchasing) menu, and next click on the Customer (Vendor) List.
  2. Now, go to the search field, insert the name shown in the error, and look for any duplicates.
  3. Select the I want to… ▼drop-down menu, and click on Merge.
  4. When the Merge window displays on your screen, then click the customer/vendor you require to keep and discard.
  5. Click on Merge Customers/Vendors

Note: Transactions made on both names will be named after the name you will keep.

Solution 2: Fix the damaged customer (vendor) names

Steps to create a new customer (vendor)
  1. First, go to the Customers menu, and click on the Customer Center.
  2. Next, click on the New Customer & Job tab, and next go to the New Customer from the ▼ drop-down list.
  3. Insert the Test Customer for the name, ignore the other given fields blank, and click on OK.
Steps to merge names
  1. Look for the customer name and right-click on it, and next click on the Edit customer.
    Note: If in case there is a Job below the customer, click on the Job and a blank cross will show. Drag cross and adjust it below the new customer name.
  2. Displace the customer (vendor) name, type Type Customer, and click on OK.
  3. Now, you will see the merge window will display on your screen and click on OK.
  4. Edit the customer (vendor) name by setting in back the original name, and click on OK.
  5. Quit the QuickBooks Desktop, and again open it.

Status code 3140 or 3120: The specified account is invalid or of the wrong type

This error occurs when accounts are not mapped correctly.  To fix this error, check out the below steps.

  1. First, go to the QuickBooks Desktop Point of Sale.
  2. Next, click on the File menu, and click on Preferences.
  3. Click on Company.
  4. Now, below the Financial, click on Accounts.
  5. Look for the Basic and Advanced tabs. Make sure that the accounts are mapped accurately, and click on Save.
    Note: Whenever you see the account name in brackets ([ ]) shows that the account is not mapped.
  6. Now you need to run the financial exchange.

Status code 3140: There is an invalid reference to QuickBooks AR/AP Account “###### – #########” in the Receipt or Bill

This error occurs when the accounts receivable and payable in Point of Sale are mapped to incorrect accounts. The error you got will symbolize the inaccurate setting. 

  • There is invalid reference to QuickBooks AR Account “###### – #########” in the Receipt. The account for this transaction must be of the type Accounts Receivable
  • There is invalid reference to QuickBooks AP Account “###### – #########” in the Bill. The account for this transaction must be of the type Accounts Payable

To fix the above errors, check out the below steps:

  • First, go to the QuickBooks Desktop Point of Sale.
  • Next, click on the File menu, and then click on Preferences.
  • Now, click on the Company.
  • Below the Financial section, click on Accounts.
  • Be sure that the accounts are mapped to an account whose type is A/R and A/P respectively, and later click on Save.
  • Now you need to run the financial exchange.

Status code 3140: Status Message: There is an invalid reference to QuickBooks Account “###### – #########” in the item Non – Inventory. QuickBooks error message: The expense account is invalid

This error occurs when the mapped item account in Point of Sale is inaccurate, or also when the item account is idle or deleted in QuickBooks financial. Check out the below steps to fix this error.

  • First, go to QuickBooks Financial, and click on the Lists menu, and next click on Chart of Accounts.
  • Click on Account at the bottom, and next click on the Show Inactive Accounts.
  • Note: If the account is inactive, then it has an X mark with its name.
  • Click on the X mark or you can also give right-click the account, and next click on Make Account Active.
  • Now you need to run another financial exchange.

Note: If your account is deleted, then create an account in QuickBooks.

Status code: 3412, Status message: Customer has an overdue transaction

This error occurs when the preferences of QuickBooks Desktop is fixed to not allow selling to overdue customers. Check out the below steps to rid of this status code.

  • In QuickBooks Desktop, click on Edit and next click on Preferences.
  • Go to the left menu, and click on Sales & Customers.
  • Next, go to the Company Preferences tab.
  • Here, you need to uncheck the option, do not sell to overdue customers.
  • Click on OK to save all the changes.
  • Next, go to the QuickBooks Point of Sale and run a financial exchange.

Status code 3170: There was an error when trying to modify a vendor/customer list element

This error occurs when any duplicate name present between QuickBooks Desktop Point of Sale and QuickBooks Desktop. Check out the below steps to fix this error.

Step1: Review the activity log in QuickBooks Desktop Point of Sale

This status error includes the name of the customer or vendor. If you can get the name, then jump to step 2. If no, go with the below steps

  • Go to the Customers menu, and click on the Customer List.
  • Now, give a right-click on the column header. Click on Customize columns and next click on QB Status.
  • Click on the QB Status header to sort the list and determine any customer name with Not Posting or Error Status. You can also go with the same process for the vendor list.

Step 2: Edit the name of the customer or vendor in QuickBooks Desktop

  • Go to the Customers menu, and click on the Customer Center. If you want to edit vendors, then go to the Vendors menu, and click on the Vendor Center.
  • Now, when you got the listed name in the Activity Log then right-click on it, and click on  Edit.
  • Now, you have to add the number “1” at the end of the name and click on OK.
  • Now you need to run another financial exchange.

Step 3: Merge the edited names

In your QuickBooks Desktop, you need to merge the edited and new name which is created by Financial Exchange.

  • Go to the edited name and double-click on it.
  • Now, you need to remove the number “1” and click on OK. QuickBooks will also advise you to merge the customer or vendor to the customer or vendor created by financial exchange.
  • Next, click on Yes.

Status code 3180: There was a problem with saving the General Journal Transaction

The main causes of the occurrence of this error are listed below:

  • When the voucher is corrupted.
  • The account mapped to the item was incorrect when the sale was in process.
  • When the account that is associated with the item is idle.
  • When the account is deleted in QuickBooks Desktop.
How To Fix
Solution 1: Recreate the voucher
  • Reverse the voucher.
  • Re-create the voucher
  • Run the financial exchange.
Solution 2: Recheck the accounts
  • Go to the Home page, and click on Sales History, and make a note of all the affected items.
  • Now, come back to Home, click on Item List, and next click on Edit.
  • Below the QuickBooks Options, examine the account mapping is accurately set up.
  • Now, in your QuickBooks Desktop, Be sure that the accounts that are affected are active.
  • Go to your QuickBooks Desktop Point of Sale, and click on Item List, and next Edit to configure the correct Income/Asset/COGS account in the item/s.
  • Click on Save, and after that, you need to run a financial exchange.

Status code 3180: …QuickBooks error message: A/P (or A/R) detail line must have the vendor

This error occurs when QuickBooks Desktop accounts receivable or payable was used to generate a Paid Out in QuickBooks Desktop Point of Sale. The error you got will symbolize the inaccurate setting. You also go with the same error mentioned below. 

  • There was an error when saving a General Journal transaction. QuickBooks error message: A/P detail line must have a vendor.
  • There was an error when saving a General Journal transaction. QuickBooks error message: A/R detail line must have a vendor.
How To Fix
  • First, go to the Point of Sale’s home page, click on Sales History.
  • Now, head to the Receipt Type column, click on the most recent receipt tagged as Payout.
  • On the I want to… ▼drop-down, click on Reverse.
  • Next, re-create the Paid Out using an account rather than A/P or A/R.

Status code 3180: QuickBooks error message: The posting account is invalid

This error occurs when the incorrect QuickBooks Desktop account was used in mapping accounts in QuickBooks Desktop Point of Sale, check out the below steps to fix this error.

Status code 3180: Status message: There was an error when saving an Items list, element “XXXXXXXX”. QuickBooks error message: The posting account is invalid. 140108 payment item lookup error “XXXXXXXX”.

Solution 1: In QuickBooks Desktop Point of Sale
  • Go to the File menu, click on Preferences
  • Next, click on the Company.
  • Below the Financial section, click on Accounts.
  • Look for the Basic and Advanced tabs. Be sure the accounts are mapped accurately, and next, click on  Save.
  • Now, you need to run a financial exchange.
Solution 2: In QuickBooks Desktop
  • Go to the Lists menu, and click on Item List.
  • Review every Point of Sale item in the list and make sure that each item is using the appropriate account.
  • Now, you need to run a financial exchange
Solution 3: Rename and re-create each financial method
  • Go to your QuickBooks Desktop, click on the Lists menu and click on the Customer & Vendor Profile Lists.
  • Next, go to the Payment Method List.
  • Look for the Cash method and double click on it, and next click on the Edit Payment Method.
  • Here, you also need to add the letter X in the Payment Method field (XCash) and click on OK.
  • Now, give a right-click on the Cash method, and click on New.
  • Select it as Cash, and next run the financial exchange. If required then rename and re-create all payment methods.

Status code 3180: Status message: There was an error when saving a Sales Receipt

This error occurs when there is a corrupted payment item or if it is the wrong type.

  1. Open your QuickBooks Desktop, click on the Lists menu, and next, click on Item List.
  2. Next, go to the Include Inactive.
  3. Choose the header Type to sort the list.
  4. Now, you need to rename the Point of Sale payment items.
    1. To do this, you need to right-click the payment item that starts with POS, then click on Edit Items.
    2. Attach “OLD” to the item name (e.g. OLD POS Visa Credit Card).
    3. Click on OK.
  5. Now, you need to run the financial exchange from your Point of Sale.
  6. Next, you need to merge the duplicate items in QuickBooks Desktop.
    1. Now, go to the OLD payment and give a right-click on it, and next click on  Edit Item.
    2. Remove “OLD”, and click on OK. QuickBooks Desktop must ask you to merge the items.
    3. Click on Yes to confirm.

Status code 3180: Status message: Sales tax detail line must have a vendor

Status code 3180: Status message: There was an error when saving a Sales Receipt (or Credit Memo). QuickBooks error message: Sales tax detail line must have a vendor.

Here, are the several causes of this error, check out below how this error occurs:

  • When the QuickBooks Desktop sales tax item is not linked with any vendor.
  • When the account mapping of the sales tax payable account is inaccurate.
  • The sale tax payable account is used to generate a payout.
  • The sales tax payable account (QuickBooks desktop account) of one or more items on receipts is selected as the target account.

Solution 1: Make sure a vendor is assigned to the sales tax item

  • Open your QuickBooks Desktop, click on the Lists menu and click on the Item List.
  • Click on the Include Inactive.
  • Choose the header type to sort the list.
  • Be sure that all sales tax item has a tax agency connected to it.

Solution 2: Check your tax preference

  • Open your QuickBooks Point of Sale, click on the File menu and click on Preferences.
  • Next click on Company.
  • Below the Financial, Click on Accounts.
  • Check the Basic and Advanced tabs. Make sure the QB Sales Tax Payable is only listed in the sales tax row. If not, change it and run a financial exchange.

Solution 3: Make sure the problem receipt is not paid out using sales tax payable

  • Go to your QuickBooks Point of Sale, and click on Sales History.
  • In any column, give a right-click on it, and next click on Customize Columns.
  • Here, you need to make sure QB Status is chosen.
  • Search for receipts that are not completed yet. If any of certain receipts are paid out to sales tax payable, click on the receipt, and click on  Reverse Receipt.
  • Re-create payments using a non-sales tax payable account and run a financial exchange.

Status code 3260: Status message: Insufficient permission level to perform this action

This error occurs when you don’t have full access rights in your computer. Check out the below solutions to fix this error.

Solution 1: Run both applications as admin

  • Go to the application and right-click on it, then click on Properties.
  • Click on the Compatibility tab and next set a check in the Run this program as an administrator box.
  • Click on Change settings for all users, and next click on the Run this program as an administrator box.

Note: If you prefer not to run the application as an administrator, you can remove this option, but be sure to remove ADMIN in both applications.

Solution 2: Log in as an admin in QuickBooks Desktop file

If you sign in as a user you might require to log off the file.

  • First, click on the File menu.
  • Terminate Company/Log off (option message change depends on version of QuickBooks)
  • Now yu need to sign in with admin credentials.

140109: Account lookup error: “Accounts Receivable/Accounts Payable” when running Financial Exchange

This error occurs when  the A/R or A/P accounts in Point of Sale are not mapped to A/R and A/P accounts , this happens because of modification of Financial Exchange mapping. The error which you got will show the accurate setting. You may see the following errors.

  • 140109: Account lookup error: “Accounts Receivable”
  • 104109: Account lookup error: “Accounts Payable”
How To Fix this error
  • Go to your QuickBooks Point of Sale and click on the File menu, and click on Preferences.
  • Choose the Company.
  • Below the Financial section, click on Accounts.
  • Make sure the A/R and A/P accounts are mapped to an account which type is A/R and A/P individually, then click on Save.
  • Now, you need to run the financial exchange.

Status code 510 when running Financial Exchange

Status code 510 status message: Unable to return object; 140116: QB customer look up error: “Counter Sales” when running Financial Exchange.

This error occurs in the remote store when Headquarters is running Financial Exchange. Data damage can also be the main reason. So below are the steps to fix it in your Point of Sale.

Note: Make sure to backup QuickBooks Financial and Point of Sale, before proceeding to this steps.

Step 1: Clean up data

  • Go to the File menu, and click on Utilities, and next click on Clean Up Company Data.
  • Now set a check mark on the Compress data box and after the warning message. Click on OK 
  • (This is optional step) go to the Non-history documents window, choose the list you wish to remove from your file and then click on Next.
  • (This is also optional step) go to the History documents and another data window, choose the data you need to remove and the date, and next click on Next.
  • Next, go to the Proceed with Cleanup window, click on Cleanup and wait till the cleanup ran perfectly.
  • If in case you recieved an error, then you need to run the second clean up with compress data option checked.

Step 2: Verify and Rebuild both on Headquarter and Remote Store company files

Create a journal entry for receipts

Many times, receipts in QuickBooks do not transfer successfully after a financial exchange and that time you need to re-enter them. Below are the some reasons.

  • When tou void the reciept before the Financial Exchange
  • If there is an unbalanced payment
  • Skipped because of large amount
  • When the receipt was sent to a different file

Step 1: Check the accounts used when setting up the affected item on the sales receipt

  • Go to the File menu, and click on Preferences.
  • Next, clikc on Company.
  • Now, below the financial section, click on Accounts.
  • Basic Tab is For Items
  • Advanced Tab is For Transaction Accounts
3000 Status Code Errors

Step 2: Check the accounts used for the item that had an error on the sales receipt/voucher

  • Go to the Item List, and look for the corrupted item.
  • Click on Edit.
  • Make a note of the accounts below the QuickBooks Options.
3000 Status Code Errors

Step 3: Mark the receipt with error as sent

  • First, head to the Sales History, and lookfor the sales receipt and highlight it.
  • Choose  I Want to… ▼ drop-down menu, and click on Show Financial Detail.
  • Click on the Mark this document as sent box.

Step 4: Create a journal entry with the info collected

Till now, you have information gathered with that information create the journal entry, to do this read our article How to Create a Journal Entry in QuickBooks Desktop.

How accounts should be calculated before proceeding to journal entry

Note: The following examples are just visual illustrations of how it will be set in QuickBooks after marking a transaction in POS.

COGS100
Sales250
Discount50
Sales Tax5%

Discounted item that had been reversed

  • Determine the absolute amount of Sale in the receipt for the Income Account.
  • Calculate the reduced amount from the Total Sale.
  • Subtract Sales Tax from the Total Sale.
  • Multiply QTY by Order Cost to recieve COGS.
  • The inventory asset must be the same amount as the COGS.
Income250
Undeposited260
Sales Tax10
COGS100
Inventory Asset100

Inventory item that had been sold from POS with a receipt

  • Find the total amount foe the sale in the receipt for Income Account.
  • Deduct Sales Tax form Total Sale.
  • Multiply QTY by Order Cost to get COGS.
  • Inventory Asset should be the same amount as COGS
Income250
Undeposited260
Sales Tax10
COGS100
Inventory Asset100
  1. Item that had been received
    • Determine the complete amount of the voucher. As you paid for the item, this items will be added to accounts payable.
    • The amount of inventory asset will increase after the item is received.
Accounts Payable100
Inventory Asset100

Item that had been “return-exchanged” for another item

  1. Find the total amount foe the sale in the receipt for Income Account.
  2. Deduct Sales Tax form Total Sale.
  3. Multiply QTY by Order Cost to get COGS.
  4. Inventory Asset should be the same amount as COGS
Income100
Undeposited100
Sales Tax5
COGS20
Inventory Asset20

If there’s a different item but with the same amount on the receipt

Note: Make an adjustment in the Point of Sale with a journal entry incorporating COGS and inventory in QuickBooks.

  1. Find the total amount foe the sale in the receipt for Income Account.
  2. Deduct Sales Tax form Total Sale.
  3. Multiply QTY by Order Cost to get COGS.
  4. Inventory Asset should be the same amount as COGS.

Here, are the best possible solutions to fix 3000 status code errors in QuickBooks Point of Sale. Hope this will be work for you, but still if you have any issue then feel free to contact us on our toll-free+1-818-295-3510 and get connected to our Intuit Certified ProAdvisor for instant solution for your queries. We are 24*7 available in the assistance of our customers. You are welcom anytime soon with your queries.

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