How to Fix 502 Bad Gateway Error in QuickBooks Online

Are you receiving the 502 bad gateway error in QuickBooks? And searching for the solution to fix the issue? No need to worry more. In this article, we will help you to troubleshoot the error code immediately. Here we will discuss, what is the QuickBooks 502 bad gateway error, when it occurs, its causes, and its solutions. All the steps are explained according to different web browsers. In the meantime, you can dial the toll-free number +1-844-405-0904 for instant QuickBooks error support.  

What is QuickBooks Error 502

When the HTTP status code gets an invalid response from another server it shows you a 502 bad gateway error. All web browsers and web pages save some data in their cache memory. If you have reached the QuickBooks Online login page, and there is not enough space to save more data, then you will face the same bad gateway error.

There can be various reasons because of which the server is unable to connect with QuickBooks Online and leads to the 502 bad gateway error. But before that, you should know the possible situations when you may face this error. Let’s know, what are they;

When you Might Receive 502 Bad Gateway Error

You may face different types of problems while receiving the 502 error code in QuickBooks. Here we have mentioned some of the signs;

  • You will face the error message while performing payroll in QuickBooks.
  • When you log in to the Online app, it may face an issue connecting to the server.
  • When you view or download the forms in the browser.
  • While updating the QuickBooks Online app, You may receive 502 bad gateway error.

Possible Reasons for QuickBooks Gateway Error

Mainly, it occurs because of the gateway issue. But apart from that, there are so many issues that lead to the problem. Here are some of them;

  • If you have not cleared your browsing history for a long time, it could be the reason.
  • Your cache memory of the browser gets full.
  • Virus or malware attack can lead to this error.  
  • When the QuickBooks cache memory gets full, it also shows the 502 bad gateway error.
  • Active scripting” option is turned off in the browser’s settings.
  • The 502 error also shows when you didn’t mark Intuit as a trusted website in your browser.

Solutions For QuickBooks Online 502 Error

As we get to know the various reasons for having a 502 bad gateway error, it is necessary to know the steps to fix it. The steps vary in different web browsers. We will discuss the steps for Google Chrome, Microsoft Edge, and Firefox. 

Solution 1: Clear Browsing History

The first solution for the error is clearing the history of your browser. Follow the steps according to your web browser.

For Google Chrome:

These are the steps to clear Google Chrome history

  • Open Chrome in your system
  • Click the More icon from the top right corner.
  • Go to History, click on the history
  • Click on the Clear browsing data, select All time to clear all data
  • Click to the Clear data 

For Microsoft Edge:

Follow steps to clear your Microsoft Edge history

  • Open Microsoft Edge
  • Select Setting and more
  • Go to Setting option
  • Click on the Privacy, Search and Services.
  • Under Clear Browsing Data, click What to Clear.
  • Choose the Time range and the type of data from the drop down menu.
  • Select Clear now.

For Firefox:

If you are a Firefox user, use the following steps to clear your browsing history.

  • Click on the Menu icon from the top.
  • Click History and select Clear recent history
  • Choose Time range to clear.
  • Click on the OK button.

Solution 2: Clear Cache Memory & Cookies

Clearing cache memory and cookies is another way to stop the 502 bad gateway error. Follow the steps to clear cache memory and cookies to your web browser.

For Google Chrome:

These are some simple steps. Use these steps if you are a Google Chrome user. 

  • Open Chrome and click on the three dots located at the top right corner.
  • Go to the More tools option
  • Select Clear browsing data
  • Ensure that All time is selected in the Time range drop down list.
  • Mark the Browsing history, Cookies, other site data and cache images and files.
  • Click on the clear data button.

For Microsoft Edge:

If you are a Microsoft Edge user follow the steps to clear cache memory.

  • Click on the three dots located at the top right corner of your browser.
  • Go to Settings.
  • Click on the Privacy & services.
  • Under Clear browsing data, select Choose what to clear.
  • Click on the Cached images and files and Cookies and other site data checkbox.
  • Select the Clear button. 

For Firefox:

For the Firefox user, there are some quick steps. Follow to avoid 502 errors in QuickBooks.

  • Click on the Menu icon from the top.
  • Select the Options
  • Go to the Privacy and Security tab.
  • Select the Cookies and Site data and cached web content
  • Click on the Clear option.

Solution 3: Turned On the Active Scripting 

If you are using Internet Explorer and facing the same issue. After clearing your browsing history and cache memory, turn on the active scripting by following the given procedure to stop receiving the 502 bad gateway error in QuickBooks.

  • Open the internet explorer on your computer.
  • Go to the Tool menu.
  • Click on the internet Options.
  • Go to the Security tab.
  • Click on the internet icon.
  • Select Custom level.
  • Click on the checkbox enable active scripting.
  • Click on the OK button.

Solution 4: Add Intuit as a Trusted Website

The 502 bad gateway error also displays when you didn’t mark intuit as a trusted website in your browser’s setting. To mark it as a trusted website, let’s check the steps for Chrome, Microsoft Edge, and Firefox.

For Google Chrome:

These steps are for Google Chrome users, Follow if you are one of them.

  • Open Google Chrome.
  • Click on the Customize and control Google Chrome () icon
  • Choose Setting from the list.
  • From the left pane, select Security and Privacy.
  • Click on the Site Setting, then select Cookies and Site data.
  • From the Allow section, click on Add.
  • Enter, then click on Add to complete.

For Microsoft Edge:

Follow the steps mentioned below to add the intuit website as a trusted website.

  • Open Windows start menu then type Internet Option and double click on it.
  • Click on the Security tab.
  • Then select the Trusted Sites, click on the Sites button.
  • Type in the box Add this website to the zone 
  • Click on the Add button and then Close.

For Firefox:

If you are one of the FireFox users and receiving the 502 error in your QuickBooks, follow the steps given below. 

  • Open Firefox browser, click on the three horizontal lines (☰) from the top right corner.
  • From the list, select Options.
  • Go to the Privacy & Security option.
  • Click on the Exception button next to warn you when websites try to install add-ons.
  • Enter in the box and click on the Allow button.
  • At last click on the Save changes option.  

We hope, now you can solve the annoying QuickBooks Online 502 error code easily. Still, if you have any kind of doubts regarding this topic then you can contact our certified QuickBooks ProAdvior through the toll-free number +1-844-405-0904.

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