How To Fix QuickBooks Error OL 301 or 393 When Connecting To Bank

Users encounter this Error OL 301 or OL 393 while connecting to the bank or trying to download the transactions in QuickBooks Desktop. if you too facing the same problem then we are right here to aid you, this article will provide you with solutions to this issue. There are lots of communication errors between QuickBooks and banks, and most company file issues are the main cause of QuickBooks error OL 301 or 393. It is important to create a backup of your company file before you perform any troubleshooting steps. Still facing related problems, contact our QuickBooks ProAdvisor to consult you.+1-844-405-0904

Steps To Fix QuickBooks Error OL 301 or 393

Method 1: Create a test company file

This test file will assist you with the main cause of the error, easily you can recognize this error is due to a bank problem or because of QuickBooks itself. To create a test company file check out the below steps:

  • First, go to the File menu, and next click on the New Company.
  • Click on Express Start or Start Setup.
  • Now, go to the Setup window, fill out all necessary info, and next click on Create Company

If you perceive the same error

This simply shows that you are facing this issue because there is a connection problem with your bank. If you newly installed QuickBooks on your computer, then for security reasons, several banks require you to verify your identity with the bank then only you will avail to use the bank online services. So, go to the browser and sign in to your bank account to connect, and check if you have any bank security notifications pending. If in case there is no pending notification, then directly reach your bank and request for a representative familiar with QuickBooks Online Banking and account activation.

If you do not perceive the same error

This indicates that there is no issue with your bank and now proceed with the fixation steps below to fix the QuickBooks error OL 301 or 393.

Method 2: Reset the connection to your bank

To reset your online banking connection, you need to turn your Bank Feeds off and on again. You also need to do this when your bank made an update to their online banking service to refresh all the settings.

  • Go to the account with which you facing the error and turn off the Bank Feeds.
  • Next, again turn on the Bank Feeds again. By doing this, you refresh all the QuickBooks connection with your bank.
  • Execute the same task when you got the same error.

Steps to turn off Bank Feed

Step 1: Finish your online banking

When you are going to deactivate the Bank Feeds before you need to make sure that match or delete all the downloaded transactions for the account. QuickBooks will not allow you to make changes if any still-pending transactions are there.

Step 2: Deactivate Bank Feeds

You are only allowed to disconnect your accounts from Bank Feeds once at a time.

QuickBooks Desktop for Windows

  1. First, click on the Lists, and next, go to the Chart of Accounts.
  2. Go to the account that you want to deactivate and right-click on it. and next click on Edit Account.
  3. Next, click on the Bank Settings tab.
  4. Click on Deactivate all online services and next click on OK to confirm.
  5. Click on Save & Close.

QuickBooks for Mac

  1. First, click on the Lists, and next, go to the Chart of Accounts.
  2. Go to the account and highlight it and click on the pencil icon to edit.
  3. Click on the Online Settings.
  4. Next, go to the Download Transactions drop-down menu, and click on Not enabled.
  5. Click on OK to confirm, and next go to OK to quit the window.

Steps to turn On Bank feeds

  • First, click on the lists, and later, go to the Chart of Accounts (CTRL+A)
  • Now look for the account from the given list that causes this error code and right-click on it and click on the Edit Account
  • Next, go to the Set Up Bank Feeds and next click on Yes to terminate all the open QuickBooks windows
  • Now, a pop-up will display on your screen and asks you to insert your bank’s name and then click on Continue.
  • Later, go to the next windows and insert your bank Username and Password and choose Connect
  • QuickBooks may take few time to search your bank accounts, when QuickBooks found the LINK with the respective existing account then choose Next.

Method 3: Reset all online banking connections

When you reset the connection of a single account but doesn’t work for you, then you need to do it for all accounts, also include those accounts which are hidden (inactive)from the chart of accounts, to do this check out the below steps 

  1. Go to the Lists menu, and click on the Chart of Accounts.
  2. Next, look for the bottom menu, click on the Include inactive.
  3. Now you need to turn off the Bank Feeds for all accounts, also for inactive accounts.
    Note: If you have two or more accounts with the same name then use the Bank Feeds connection, and merge the accounts.
  4. Quit then again open the QuickBooks.
  5. Next, you need to turn on Bank Feeds for every account, now hope you have done with this error, you try to do the same that you wish to do.

If still, you are facing the same error, keep working with the next step.

Method 4: Check your company data

  • It might be possible, you face this error because of having some issues with company data.
  • Look for the issue and run the Rebuild tool twice to resolve QuickBooks company data issues.
  • After running the Rebuild tool you still found the company file errors then contact our Expert team of ProAdvisors and get instant help.

Method 5: Contact your bank

After resetting your Bank Feeds connection if you still dealing with the same error, and there are no data issues found, then we will recommend you to call your bank and request a representative familiar with QuickBooks Online Banking and account activation.

Hope, these solutions on how to fix QuickBooks Error OL 301 or 393 will be helpful to you to fix this error, but still, if you need technical help then feel free to contact our QuickBooks certified Proadvisors.

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