The prevalence of fast digital life has made e-commerce platforms an integral part of daily life. Shopify functions as a worldwide e-commerce platform, transforming the ability of individuals and businesses to start online stores. Managing the online stores becomes easy when users choose to integrate Shopify with QuickBooks Online. Connecting Shopify to QuickBooks can be a game-changer for users, as it will reduce the difficulties of complex work and improve efficiency.
But some users are coming with queries like Shopify QuickBooks not syncing, while some are saying the Shopify QuickBooks app not working. This article will make you aware of all the QuickBooks Online Shopify Sync issues and help you to resolve them.
How does QuickBooks and Shopify Integration Work?
Nowadays, most of the individuals prefered Shopify store to do online business, but they are facing several challenges while performing the complex tasks. So they chose to integrate Shopify with QuickBooks Online, which can manage all the tasks, including daily sales, payouts, and inventory. When Shopify integrates with QuickBooks Online, all the data is connected to Shopify and QuickBooks. They will automatically sync and record in the financial records.
Why is Shopify not syncing with QuickBooks Online?
Linking Shopify to QuickBooks Online can eliminate the errors that occur while doing manual data entry. But users are facing QuickBooks Shopify integration problems while doing the integration process. Shopify usually fails to sync with QuickBooks due to several reasons, including duplicate transactions, inventory mismatches, or sync delays. All the common causes of QuickBooks Online Shopify Sync issues are mentioned below with solutions to fix them.
QuickBooks Online Shopify connection error
This is the most common issue that most of the users face while doing QuickBooks Shopify integration. This error usually happens when users have expired authorization tokens. This error also occurs when the password change or security update causes this type of error.
You can solve this issue by reauthorizing the connection in the integration app, like the QuickBooks connector.
- Visit the Shopify admin.
- Click on apps.
- Remove QuickBooks integration.
- Now, reinstall QuickBooks integration.
- Open QuickBooks Online.
- Click on settings.
- Check the app permissions.
- Now, click on manage app and reconnect the app.
Duplicate or Missing Transactions
Most of the transactions that are made by PayPal or Stripe don’t always save in QuickBooks. This error will make the revenue numbers incomplete, which causes financial reporting errors.
Sometimes the integration app also tries to sync the transactions of sales and payouts that have already synced, which will cause a duplicate transaction.
You can fix it by following these methods-
- Before syncing the transaction, first search for the invoice number in QuickBooks to avoid duplication.
- If duplicate transactions arise, then delete one transaction.
- If your sync app provides advanced features like “matching rules,” then you can also use the “matching” feature to avoid duplicate transactions.
QuickBooks Shopify Inventory Not Updating
This error is not a calculation error; this happens due to a poor connection between the systems or SKU mismatches. The error happens because of timing and sync delays, and manual adjustments are made in one system or returns and refunds of the orders.
You have to fix the issue to maintain an accurate financial record.
- Enable the inventory sync in the app settings.
- Always match the Stock Keeping Unit code in Shopify and QuickBooks.
- They must be identical in both systems.
- Now, run the manual sync to realign the inventory.
Shopify Orders Missing in QuickBooks
The orders get missing in QuickBooks if the sync settings are set to pull orders with a specific status.
Example- If you set it to sync orders that are paid or fulfilled, then QuickBooks only pulls these orders. The other Shopify orders will be missing or not be pulled to QuickBooks.
You can solve this error by following this method
- First of all, you have to check the sync settings in the integration app.
- Make sure that QuickBooks is set to pull all the orders.
- Verify the time zone, as the orders also miss due to a date and time mismatch.
Sales Tax not Syncing
Shopify usually calculates the sales tax according to the store policy and the customer’s location. But this error happens because QuickBooks uses different tax codes.
First, you have to review the tax settings of both QuickBooks and Shopify to solve this error.
- Sign in to QuickBooks.
- Click on settings.
- Now go to the tax section.
- Then click on sales tax.
- Now, update the tax agencies and rates.
- Ensure that your integration app supports the tax mapping.
Best Practices to Avoid QuickBooks Online Shopify Sync Issues
The integration of QuickBooks Online and Shopify depends on an effective connection between the two systems. When users do this integration process, they face several QuickBooks Online Shopify issues that will affect their financial reports accuracy. You should avoid the common mistakes to enhance the business performance and help to achieve ultimate success.
Choose the Right Integration Apps
Users need to choose the right app for QuickBooks Shopify integration. They are usually attracted to free integration apps that offer numerous features. But these apps create problems, like they transfer every single order, and put unnecessary data into QuickBooks.
You can choose the Shopify connector that is provided by QuickBooks for basic integration. But if you want to perform high-volume automated tasks, then you can prefer apps like A2X, which can perform without any errors.
Aware of the Limitations of Automations
Every user has high expectations when it comes to automating their bookkeeping. So, it is important to be aware of all the automation features. Automation is a great option to streamline all the tasks, but you have to manage and reconcile your books for accuracy.
Conclusion
We hope this guide will help you to identify all the QuickBooks Online Shopify Sync issues and fix them. The QuickBooks Shopify integration will keep the financial records clean and precise by recording all sales and syncing the taxes and all other activities.