How To Fix QuickBooks Desktop Screen Turned Black and White

When QuickBooks is used for many months, some of the users found the QuickBooks Desktop screen turned black instead of white. There are various solutions & steps that exist to fix this display issue & get rid of black lines in QuickBooks.

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Why QuickBooks desktop screen goes black

QuickBooks Black boxes, lines & screen can appear on your desktop in case if-

  • The sizing icons don’t appear at the top right of the window.
  • Some of the buttons are missing.
  • If a transaction form is not fit on the screen.
  • When you maximize or minimize the window, the screen found is distorted.
  • The font size becomes too big.

If you don’t know how to get rid of black lines, then perform the following steps to resolve the display issue:

How to Fix QuickBooks Desktop Screen turned black and white

There are various solutions of QuickBooks Desktop turning black that are defined below-

Solution 1: Restart the QuickBooks Desktop Software

Users will be required to check the QuickBooks Desktop process DBW32.exe is turned off and not running in the background at the time this resolution is taking place.

After verifying follow these steps-

  • Click the Windows Start button and type taskmgr and press Enter, this will open the Windows Task Manager.
  • Click on the Processes tab so that all processes running on your computer gets displayed. As in Windows 10, if tabs are not displayed then go to the arrow button More Details at the bottom.
  • Now find a process named QuickBooks(32 bit) or exe.
  • Once the user finds, click on it. After that End the process or go to End task at the bottom of the window.

Solution 2: Select the Quick Fix my program tool from the QuickBooks tools hub.

Step 1- Download the QuickBooks tools hub and install it.

The QuickBooks tool hub helps to fix the common errors as-

  • Close the QuickBooks.
  • Get the QuickBooks Tool Hub file downloaded and save it where you can easily find it.
  • Open the file you downloaded (QuickBooksToolHub.exe).
  • Follow the instructions come on the screen and agree to the terms and conditions and click on Finish.
  • Double click on the icon to open the tool hub. 
QuickBooks Tool Hub; QuickBooks Desktop Screen Turned Black

Note: If you can’t find the icon, you can search on Windows and select the program as-

QuickBooks Tool Hub-Desktop app; QuickBooks Desktop Screen Turned Black

Step 2- Now run Quick Fix my program

  • In QuickBooks tool hub, go to Program Problems.
  • Select Quick Fix for my program.

Solution 3: Update your video card drivers to the latest.

  • Open the run command by clicking Windows key + R on your keyboard.
  • Type dxdiag and press Enter.
  • Go to Display 1. Note what the manufacturer/ model is.
  • You can download the updates that are necessary (Nvidia, ATI, Intel).

Solution 4: Change the theme of Windows to Basic.

  • Right-click on your Desktop and go to Personalize.
  • Select any basic theme of Windows.
  • Now Restart your system and Open QuickBooks.

Solution 5: You can do changes in the QBW.ini file.

  • Close QuickBooks and go to the Windows button.
  • Select the file path respective to its version and search it.
VersionFile Path
QuickBooks 2020C:\ProgramData\Intuit\QuickBooks 2020\QBW.ini
Enterprise Solutions 20.0C:\ProgramData\Intuit\QuickBooks Enterprise Solutions 20.0\QBW.ini
QuickBooks 2019C:\ProgramData\Intuit\QuickBooks 2019\QBW.ini
Enterprise Solutions 19.0C:\ProgramData\Intuit\QuickBooks Enterprise Solutions 19.0\QBW.ini
QuickBooks 2018C:\ProgramData\Intuit\QuickBooks 2018\QBW.ini
Enterprise Solutions 18.0C:\ProgramData\Intuit\QuickBooks Enterprise Solutions 18.0\QBW.ini
QuickBooks 2017C:\ProgramData\Intuit\QuickBooks 2017\QBW.ini
Enterprise Solutions 17.0C:\ProgramData\Intuit\QuickBooks Enterprise Solutions 17.0\QBW.ini
  • At the end of the file, copy the following text as-


  • Now Save the QBW.ini file and Open QuickBooks.

Solution 8: Change Windows DPI settings

This solution will vary for different versions of Windows.  

For Windows 8 & 7

  • Open your computer and go to your Desktop screen and right-click on it. Next, look for the ‘Screen ’ option on the drop-down list.
  • Click on the link ‘make text & other options larger/smaller.’
  • Next, click the circle next to smaller-100%. You will have text/other items in the normal
  • Click on the desired option- ‘Log Off now’ ‘’

For Windows Vista

  • Open your computer and go to your Desktop screen and right-click on it. Next, look for the ‘Screen ’ option on the drop-down list.
  • Now on the left side, click on ‘adjust font-size’ (DPI)
  • Click on ‘Default ’

For Windows XP (96 DPI)

  • First, go to your Desktop screen and right-click on it, and choose ‘Properties
  • Now, go to the ‘Settings ’
  • Next, click on the ‘advanced’ option
  • Now you need to change ‘DPI setting’ to Normal size (96 DPI)

For Windows 10

Here we are approaching the issue where the display resolution is too high for QuickBooks. For Windows 10, we have two recommended solutions here.

Solution 1
  • First, go to the QuickBooks icon on your desktop and right-click on it
  • Click on Properties
  • Under properties, look for the ‘Compatibility tab,’ and click on ‘Disable display scaling on high DPI settings.’
  • Next, click on Apply and select OK
  • Now, open your QuickBooks and check for Windows now.
Solution 2
  • First, you have to open the Company file
  • Later, under the Edit menu, click on ‘Desktop View’ and select ‘My Preferences’
  • Now switch view – from ‘multiple windows’ to ‘one window.’

Wrapping up

After using QuickBooks Desktop for a long time, normally, black boxes error is found. In this, the screen of your QuickBooks Desktop screen turned black instead of white. There are various solutions through which you can overcome this error. You can initially start to resolve it by restarting the QuickBooks Desktop Software. If not resolved, you can go through other solutions defined above to overcome this error.

Hopefully, now you can resolve the QuickBooks Desktop screen turned black issue with the help of these solutions.

Still, if you have any queries, you can visit our page QuickBooks ProAdvisor Support team or for technical support, you may dial a toll-free number +1-855-441-4417.

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