While everyone is likely to find comfort in using the QBO apps, it is not comfort that makes people use QuickBooks Online apps. In fact, most of the people use the QBO apps for convenience and accessibility. But have you thought about when you are working, and your QBO app logs you out in the middle of your work? Yes, this might happen to you also, and this unexpected logging out might be the most frustrating thing.
Most of the new users raise queries like “ QBO app logs me out when I am working in the app.” So, you should be aware of the causes before complaining on QBO app logging you out problem and should learn to fix them.
Common Causes of QBO app log-out issue
The QuickBooks Online app can log out unexpectedly for several reasons. Some of the common reasons are session timeout, app cache issues, multiple device login, network problems, or subscription problems.
Session Timeout
This is one of the most common reasons for the QBO app’s issues that most of the users face while using it. This occurs when the system stays inactive for a certain period of time. Sometimes a session timeout can be helpful for some users, as it occurs due to security reasons. But it can be frustrating for some users as it creates disruption at work.
Cache Issues
Cache problems can cause several problems while using the QBO apps. These can prevent the apps from working properly and can be the reason for frequent logouts. Caches are also a reason for app loading and poor performance of apps.
Multiple Device Login
Using QBO apps from different devices can be the reason of this issues. When you use the QBO app on a different device, it will automatically log out of the first device. When users switch device they often see messages like “you have been logged out”.
Network Problem
QBO apps need a stable connection to work on; an unstable connection can cause issues like unexpected logouts. It automatically logs you out when the connection slows down, and different messages appear, such as “session expired” or “you have been logged out due to app inactivity”. The data also can’t be sync and data may not be saved due to a poor internet connection.
Subscription Problems
An active subscription is required to use the QBO apps. If you don’t have an active subscription plan, then it can automatically log you out. This can also restrict you from using advanced features like payroll, reporting, and multi-user access, which will be disabled automatically.
Solutions to Fix QuickBooks Online App Auto-logout Problem
Usually, the new users get surprised when the QBO app logs them out. If this happens regularly, then you can follow these quick steps to troubleshoot it.
Step 1- Update the QBO App and Renew Subscription Plans
- Always update the QBO app to its latest version.
- You can update it from the “Google Play Store” or “Apple App Store”.
- After updating it, you should restart it.
- You should renew your subscription plan to run the app efficiently and use all its features effectively.
Step 2- Change the QuickBooks Online App Session Timing
If you have set up a 10-minute timeout session, you can make it 20 mins for a longer logged-in time.
Usually, the QuickBooks Online app logs out automatically after 1 hour due to longer inactivity. So, you should not exceed this time.
Step 3- Check Your Internet Connection
Check your mobile data connectivity; if it stays unstable, then change your internet connection to a stable Wifi network.
You should avoid switching between mobile data connections and Wifi while using the apps.
Step 4- Clear the QBO App Cache
- First visit “settings”.
- Now click on the “apps”.
- Select the “QuickBooks Online app” from the list.
- Now, click on “storage” and clear the “cache”.
Best Practices to Avoid QuickBooks Online App Logging Out Problems
Unexpected and frequent logouts can interrupt your work and can create unwanted problems. The problems become easier to resolve when you identify their causes and learn how to fix them. You can also prevent these errors by following some practices.
- Avoid using the QBO app on multiple devices simultaneously.
- Ensure that you have set the right date and time, or you should activate the automatic date and time settings.
- Don’t forget to verify the two-factor authentication of the QBO app.
- You should avoid frequent changes to the IP address.
Conclusion
Don’t panic you QuickBooks Online app logs you out. Knowing all the reasons can help you solve the issue. Before complaing QBO app logs me out when I am working in the app, follow the steps provided above and fix the issue. Furthermore, if you are facing any issues or find it difficult to solve the issue, then you can take help from QuickBooks Online Support.