What does QuickBooks Error 3120 mean?

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While income orders or buy orders are fulfilled, an invoice or bill/object receipt is synchronized to QuickBooks from rapid stock and connected to the originating transaction. If the originating transaction has been destroyed or manually marked closed, you receive the following error pop up message:  Error code 3120: object now not located. To see the errors, from Service Monster, go to Orders > QuickBooks Export and click the following tabs:

  • Non-Posted Invoices
  • Non-Posted Payments

3120: Order number XXXXX: Object “XXXX-XXXXXXXXXX” specified in the request cannot be found.

How to fix it?

You can resolve this issue in the following way:

Step 1: Verify if the payment is already created in QuickBooks or manually create the payment in QuickBooks.

Step 2: Mark the payment as Posted in Service Monster so it no longer tries to transfer with Web Connector.

Answered on May 29, 2017.
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